Revocation Policy

  1. Pursuant to § 355 of the German Civil Code (BGB), a buyer holds a 14-day right to revoke his or her order
  2. Pursuant to §312a BGB this right to revoke / right of withdrawal is excluded if the manufactured goods are specificaly custom or personalized by the customer (“a.k.a. custom made products”). The star naming is one of those custom made products, because each star certificate is manufactured specifically for each customer. Thus there is no right to revoke your order.
  3. We grant a 30 day (1. day is the day you made your order) “no questions asked” money-back guarantee. 

 

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